Privacy Policy

1. Introduction

Welcome to Legends Barbershop ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application ("App").

Please read this Privacy Policy carefully. By using the App, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information You Provide

When you register or use our services, we may collect:

• Contact Information: Name, phone number, email address
• Account Credentials: Username and password (encrypted)
• Transaction History: Services purchased, products bought, payment records
• Loyalty Program Data: Points earned, points redeemed, membership status
• Communication Preferences: WhatsApp notification preferences

2.2 Information Automatically Collected

When you use the App, we may automatically collect:

• Device Information: Device type, operating system, unique device identifiers
• Usage Data: App features accessed, time spent, interaction patterns
• Location Data: Branch location for service delivery (with your consent)
• Log Data: Error reports, crash logs for app improvement

2.3 Information from Third Parties

We may receive information from:

• Payment Processors: Transaction confirmation and payment status
• WhatsApp/Messaging Services: Delivery status of notifications

3. How We Use Your Information

3.1 Service Delivery

• Process appointments and transactions
• Manage your customer account
• Track service history and preferences
• Calculate and manage loyalty points

3.2 Communication

• Send transaction receipts via WhatsApp
• Notify you about loyalty points earned or redeemed
• Share promotional offers (with your consent)
• Provide customer support

3.3 Business Operations

• Process payments securely
• Maintain accurate business records
• Generate reports for service improvement
• Manage inventory and product availability

3.4 App Improvement

• Analyze usage patterns to enhance user experience
• Identify and fix technical issues
• Develop new features based on user needs

4. Information Sharing and Disclosure

4.1 Service Providers

We may share information with third-party vendors who assist us in:

• Payment processing
• WhatsApp/SMS notifications
• Cloud hosting and data storage
• Analytics and app performance monitoring

4.2 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to:

• Comply with legal obligations
• Protect our rights or property
• Prevent fraud or illegal activities
• Ensure user safety

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

4.4 With Your Consent

We may share your information for other purposes with your explicit consent.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption: Data transmitted using secure protocols (HTTPS/TLS)
• Access Controls: Role-based access restrictions for staff
• Secure Storage: Data stored on protected cloud servers
• Password Protection: Encrypted password storage using industry-standard hashing
• Regular Audits: Periodic security assessments and updates

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records as required by law

When you request account deletion, we will delete or anonymize your personal information within 30 days, except where retention is required by law.

7. Your Rights and Choices

You have the following rights regarding your personal information:

7.1 Access and Portability

• Request a copy of your personal data
• Receive your data in a portable format

7.2 Correction

• Update or correct inaccurate information
• Complete incomplete data

7.3 Deletion

• Request deletion of your personal data
• Note: Some data may be retained for legal compliance

7.4 Opt-Out

• Unsubscribe from promotional communications
• Disable WhatsApp notifications
• Withdraw consent for non-essential data processing

7.5 Restriction

• Request limitation of data processing in certain circumstances

To exercise these rights, please contact us using the details provided in Section 11.

8. Children's Privacy

Our App is not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

9. Third-Party Services

Our App may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you access.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy in the App
• Updating the "Last Updated" date
• Sending a notification for significant changes

We encourage you to review this Privacy Policy periodically for any changes.

11. Contact Us

12. Consent

By using the Legends Barbershop mobile application, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.